DALLAS -- April 28, 2005 -- Colo4Dallas, a leading colocation service provider, announces a new Service Level Agreement that includes a 15-minute reboot guarantee. Customers at the company's carrier neutral facility are assured that all server reboot requests will be completed within 15 minutes, around the clock.
"Some people may think that is a bold claim to make, but we've always responded to reboot and tech support requests very quickly, so it made sense for us to put it in writing," noted Paul VanMeter, Colo4Dallas President and Chief Technology Officer. Lengthy trouble ticket response times are a common complaint in the colocation industry. VanMeter explained, "Many of our new customers have switched from other facilities where they've had to wait hours or even days for a server reboot, but we're committed to getting customers back up as quickly as possible, often before they even have a chance to cancel out their trouble ticket."
Colo4Dallas is a Microsoft, Cisco and WatchGuard certified partner staffed around the clock by trained technicians. According to the company's guarantee, customers who wait longer than 15 minutes for a reboot will be provided with a credit for one hour of free tech support, a $75 value. Full terms and conditions of the guarantee are available on the company's Web site.
Colo4Dallas owns and operates a 28,000 square foot data center and serves a growing list of customers such as Web hosting companies, gaming companies, Voice over IP (VOIP) and enterprise customers focusing on disaster recovery. "The majority of our new customers are coming from other facilities where they were unsatisfied with response times and technical support in general. We pride ourselves on service, and our customer retention rates reflect that," added VanMeter.
About Colo4Dallas
Colo4Dallas is a leading provider of colocation services located in Dallas. Colo4Dallas owns and operates a 28,000 square foot, environmentally controlled and secure data center and offers BGP bandwidth from Level3 and multiple tier one providers. The company provides colocation services in a carrier neutral setting for an array of customers in the Dallas/Fort Worth area as well as businesses across the country and around the globe. Colo4Dallas offers customers a 100% service level agreement and around the clock support from trained, on-site technicians. Please visit www.colo4dallas.com for more information.
