Hatch Selects Q9 Managed Hosting Solution For Worldwide Operations
18 July 2005
TORONTO, -- July 18, 2005 -- Q9 Networks Inc., a leading provider of outsourced Internet infrastructure and related managed services, is pleased to announce that it has been selected to provide a managed hosting solution for Hatch, a Canadian-owned global engineering firm.
Hatch provides a range of technology-driven, value-added solutions and services to clients in the mining, minerals, metals, manufacturing, infrastructure and energy sectors.
Under the terms of the agreement, Q9 is providing Hatch with physical space, bandwidth and managed remote link services from one of its high security data centres. Taken together, these services ensure secure and reliable access to mission-critical applications for Hatch's 6,000 employees in 80 offices across five continents.
"As a worldwide organization with employees needing daily access to core IT applications such as our SAP system, it's absolutely critical that we have the highest possible availability," says Peter Graham, Global Network Operations Coordinator, Hatch. "After a competitive bid process and considerable due diligence, we selected Q9 based on their SLA-backed reliability and service guarantees, standard all-inclusive pricing and their extensive reference base."
Q9 delivers unparalleled service through an extensive suite of customer care products, including a Web-based portal that provides complete visibility into customer equipment and Q9 services. All Q9 and customer systems are monitored from Q9's multiple Network Operations Centres (NOCs) 24 hours a day, seven days a week. NOC experts are also available to customers on an around- the-clock basis to resolve issues and provide advice.
"We are delighted to have been selected by Hatch for this important assignment," says Osama Arafat, CEO, Q9 Networks. "With our sole focus on managed infrastructure solutions, Q9 is able to provide an extremely high level of customer service. Enterprises like Hatch, with worldwide operations, are realizing the benefits of outsourcing their infrastructure to a provider with the systems, processes and experience to meet the most demanding 7x24 requirements."
About Q9 Networks
Q9 Networks is a leading Canadian provider of outsourced Internet infrastructure and related managed services. Q9's data centres and network are backed by an industry leading SLA which guarantees 100 per cent network and power availability. Q9 managed services, including: bandwidth, dedicated servers, firewalls, load balancing, virtual private networking (VPN) and back-up/restore, enable the rapid provisioning and scalability of client infrastructure.
