Pandora Networks Guarantees 100 Percent Uptime to SMB Customers Using OpSource

EMERYVILLE, Calif. -- Sept. 12, 2005 -- Pandora Networks, the leading provider of On Demand IP Communications(TM) services, today announced it has selected Optimal On-Demand(SM), the complete, turnkey solution for delivering software as a service (SaaS), in partnership with OpSource, the SaaS Experts(SM). The solution will allow Pandora to offer 100 percent uptime guarantees to its customers worldwide.

Pandora Networks will utilize OpSource's Optimal On-Demand(SM) to provide complete service and support infrastructure for delivery of its all inclusive, integrated IP Communications suite to small- and medium-sized business (SMB) users. Pandora is addressing the SMB market with Worksmart(TM) - the first complete IP communications solution offering the widest variety of integrated IP telephony, video, collaboration and instant messaging communications services currently available.

"Teaming with a recognized leader like OpSource will allow us to quickly and cost-effectively deliver the highest quality SaaS solution to our customers," explains Walter Snell, chief executive officer and founder of Pandora Networks. "This is yet another lynchpin in our strategy to deliver business-centric VoIP services with the highest quality of service via partnerships with best-of-breed network and operations service providers. There are inherent risks, necessary investment, and latency in building our own services and support infrastructure, so we would rather focus on our technical core competency and our sales and marketing efforts and align with a trusted partner like OpSource. We are confident that they will help us not only to meet but exceed our service-level agreements with guaranteed uptime and 5-minute customer service response times."

Using Optimal On-Demand(SM), companies like Pandora Networks can avoid the challenges faced in becoming proficient in an entirely new set of operational disciplines - such as 24x7 systems management, call center operations, hosting and networking, security, disaster recovery, and change management. OpSource's Optimal On-Demand network has been engineered from the ground up for high-availability - utilizing multiple Tier 1 high bandwidth network connections that provide redundant network connectivity to upstream ISPs, redundant load balancing, and redundant core switching capabilities. The service is priced on a per-user "success-based methodology" which enables low-risk entry and ensures that a customer's costs do not increase in advance of realizing new revenues from closed sales.

"We are pleased to partner with an On Demand IP Communications company such as Pandora Networks that is committed to establishing reseller partner relationships with best-of-breed service providers, distributors, VARs, OEM manufacturers and system integrators that sell to the small to medium sized business (SMB) market," said Treb Ryan, chief executive officer of OpSource. "OpSource is in the business of taking the operational burden of SaaS off of software providers so they can focus on what they do best - developing applications and increasing sales. Pandora's unique ability to provide IT managers with point-and-click communications provisioning will make our servicing those same customers 24x7x365 even easier."

Worksmart is the only On Demand IP Communications service that enables SMB IT managers to immediately self-provision communications and collaboration services from a browser in a matter of minutes to any of their workgroups, departments or offices worldwide.

Pandora has already signed numerous resellers in markets covering healthcare, retail, hospitality, telemarketing and government. Pandora's Worksmart service can be marketed under the Worksmart brand, co-brand or as a private label. Pandora's telemarketing vertical alone is projected to generate over 1 billion minutes of IP Telephony traffic per year. Current channel partners include MedXConnect, QuorumTech, Telbon Communications and Pioneer Communications.

About OpSource

OpSource, the SaaS Experts(SM), is solely focused on providing the operational infrastructure and ongoing services that enable software companies to deliver and maintain the highest quality Software as a Service (SaaS) solutions. By choosing OpSource as a SaaS partner, the software company is free from infrastructure management and can focus on improving their applications and finding new customers. OpSource's Optimal On-Demand infrastructure platform provides immediate and ongoing ROI to software companies and our Optimal Integration service helps ease the transition to SaaS. We enable software companies to deploy SaaS quickly, effortlessly and without risk. Software companies at any stage in the application lifecycle, delivering any type of application, can benefit from OpSource's comprehensive services and expertise. Our success-based pricing model allows companies to begin with a minimum commitment, expenses scale only as revenue increases. For more information about OpSource, visit www.opsource.net

About Pandora Networks

Founded in 2001, Pandora Networks is the leading provider of On Demand IP Communications that provides an all inclusive, integrated suite of services for a fixed monthly cost including; traditional and IP telephony with Virtual PBX and ACD functionality, audio, video and web based conferencing and collaboration, and private and public instant messaging tailored to meet the unique business and budget needs of the small to medium sized business (SMB) market. Pandora Networks' Worksmart service offers an alternative to expensive telecommunications and data software and hardware point solutions that are too complex and expensive for the SMB. Sold under the Worksmart brand, co-branded or private labeled, Worksmart is sold exclusively through indirect channels via service providers, value added resellers and agents. For more information, please visit (www.pandoranetworks.com)