Equifax Credits Siebel CRM OnDemand With Streamlining Latin American Sales Operations

SAN MATEO, Calif. -- Nov. 30, 2005 -- Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider of customer-facing solutions, today announced that Equifax, a leading credit reference agency, has adopted Siebel CRM OnDemand to provide its entire Latin American sales force with a standardized customer view. Equifax selected Siebel CRM OnDemand as a means of growing business within its existing customer base and increasing sales opportunities.

A 106-year-old S&P 500 company, Equifax enables and secures global commerce through its information management, marketing services, direct-to-consumer, commercial, and authentication businesses. As a leader in information technology, Equifax serves customers across a wide range of industries including financial services, retail, healthcare, telecommunications, utilities, and public sector. The company operates in 12 countries with 4,400 employees and has $1.3 billion in revenue.

Equifax entered Latin America through a number of acquisitions in the region. These acquired organizations brought with them not only their own customers but also their own diverse business processes. In addition, many of these companies had common customers such as banks and telecommunications providers. Equifax recognized that it needed to quickly standardize its processes to ensure that customer information was accurate and readily available to all sales staff, wherever they were located.

After an extensive evaluation, Equifax selected Siebel CRM OnDemand as the solution that met its rigorous criteria. The company required that its chosen CRM system be hosted in order to reduce initial investment costs and provide a platform for rapid implementation and user adoption. Other key factors in the decision to use Siebel CRM OnDemand included support for multiple business models and a wide range of languages. The Equifax Latin American sales force management system will be running concurrently in Spanish, Portuguese, and English.

"By implementing the Siebel solution, we estimate that we were operational about four months sooner than if we had installed other software internally," said Marcelo Tear, Director for Core Applications in Latin America, Equifax. "Other differentiators that stood out about Siebel Systems were the quality of the reference projects Siebel supplied as well as the global presence of Siebel -- including Latin America."

Siebel CRM OnDemand was initially deployed in Equifax's Chilean offices in July 2005, and Brazil went live in September. The company expects to be using Siebel's hosted CRM solution across Latin America by the end of February 2006.

Siebel's hosted software solutions and deployment capabilities are a critical enabler of its new Customer Adaptive Solutions Applications Strategy and Architecture. Companies embracing Siebel Customer Adaptive Solutions will be able to more effectively and quickly anticipate customer needs, realign their customer-facing business processes for systemic and consistent improvement, and direct the right actions across their businesses to maximize customer satisfaction and profitability.

About Siebel CRM OnDemand

Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.

About Siebel Systems

Siebel Systems is a leading provider of software solutions and services that drive value and loyalty in client-customer relationships, providing best-in-class capabilities in on-premise and hosted customer relationship management (CRM), business analytics, and customer data integration. Siebel's new Customer Adaptive Solutions enable organizations to model their customer-centric business processes in order to drive the most effective customer interactions, gain increased insight over time, and continually realign those processes for systemic and consistent improvement. With more than $2 billion in R&D investments, 11-plus years of customer software experience, an extensive global ecosystem of alliance partners, and more than 4,000 customers and 3.7 million live users, Siebel is the proven choice in helping organizations of all types and sizes achieve customer-driven business results. For more information, visit www.siebel.com.