MECHANICSBURG, Pa., April 8 /PRNewswire/ -- EUR Systems announced today
that FiberNet, West Virginia's leading competitive telecommunications service
provider, has agreed to license Aptis(TM), EUR's specialized end-user billing
system.
EUR Systems is a national leader in the development and implementation of
billing solutions and business process outsourcing services for businesses.
FiberNet will be able to produce customized and easy-to-read bills that
are designed to meet the unique needs of their customers.
FiberNet's new system will also give its customer service representatives
more direct access to "real time" data, so that billing issues and related
customer requests can be quickly addressed and resolved.
"Given FiberNet's dramatic growth, we wanted to enhance our administrative
infrastructure to position us for further expansion and to provide the highest
quality service to our customers," said Virgil Parsons, President and COO.
"We are continuing to make investments in all aspects of our business to meet
the needs and sophisticated competitive challenges of our West Virginia and
Pennsylvania markets. Our business plans contemplate continued investment and
expansion throughout our market areas. We will be making other significant
business announcements later in 2004."
FiberNet expects to implement the new billing system in July of this year.
John Boyd, President and CEO of EUR Systems, said, "The focus and
attention FiberNet shows its customers is outstanding. We are proud that we
can provide a tool to help them communicate with their customers regularly."
Aptis is a superior end-user billing and revenue management solution that
caters to service providers who are looking to expand their offerings and to
realize increased profits. Its product packaging, hierarchical billing, and
cross product discounting provide unmatched marketing capabilities. Aptis
seamlessly integrates with IBM's WebSphere, a Java-based application
environment for building, deploying, and managing online services, such as
e-commerce and web self-care.
EUR's ability to offer an advanced solution tailored to a company's exact
requirements sets it apart from its competition. Its service offerings
include outsourced, licensed, facilities management, and hardware hosting
models, and its products and services are scalable and flexible to grow as
business needs evolve. Its billing solutions include Aptis end-user billing
and customer care, Advantacs(R) inter-carrier billing, wholesale billing,
billing production control, remittance processing, TelcoTax(TM) tax table
maintenance, message reconciliation and verification, and bill
print/stuff/mail. All of its billing solutions are surrounded by a wide
variety of Business Process Outsourcing (BPO) services customized to any
specific technical or business needs. These services include the following
customer management services: remittance processing, returned mail, address
change, rebate processing, white mail processing, coupon order entry, survey
processing, A/R write-off processing, clerical processing, and fulfillment.
They also include the following contact center services: bill inquiry, order
entry, collection services, subscriber crediting, customer account inquiry,
and billing dispute resolution. All services and solutions are customized to
meet individual needs, and are packaged for seamless integration.
