LONDON--(BUSINESS WIRE)--April 27, 2004--UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced it will showcase its FootPrints(R) line of products at The Helpdesk and IT Support Show in London from April 27-29. The show features educational seminars and demonstrations by leading industry suppliers, and is recognized as Europe's largest event dedicated to helpdesk, support, and IT infrastructure professionals.
Used by nearly 2,000 organizations worldwide, FootPrints products help organizations of all sizes to streamline and automate their help desk and customer support operations, reduce incident handling costs, offer customers multiple forms of support interaction, and manage all requests throughout the customer problem management lifecycle. The company's FootPrints technology offers centralized, multi-channel issue tracking, self-service online, knowledge management, two-way email management, and automated metrics and reporting.
FootPrints technology is affordable and available in multiple versions. Beyond service and support automation, the solution also streamlines a range of related business processes and workflow, including asset management, unified software distribution, and change management. By design, all FootPrints tools are extremely easy-to-use, fully customizable, and do not require additional programming, training, or consulting.
"Our UK operations, UniPress Software Limited, continues to experience strong demand for our service desk automation tools in leading central European markets," said Mark Krieger, President of UniPress Software. "We are committed to serving customers and expanding our business in this region and look forward to optimizing our presence at this event to nurture rapport with our existing customers and build relationships with other prospects."
The Eighth Annual Helpdesk and IT Support Show brings together 80 leading suppliers in the helpdesk industry to showcase their latest software solutions and services. The show is part of The Helpdesk and IT Support Week which also features the 2004 Help Desk Institute (HDI) Conference.
The FootPrints product line consists of FootPrints, FootPrints for eService, the FootPrints Hosting Service, and FootPrints for Exchange. Its wide array of integrated add-on modules allows companies to meet their specific operational needs and leverage existing investments in software and IT infrastructure. The product line includes the following fully integrated add-on modules - FootPrints Dynamic Address Book Link (LDAP-based directory Integration, including Microsoft(R) Active Directory), FootPrints Asset Auto-discovery and Tracking, FootPrints Integration with Microsoft(R) SMS Asset Management, FootPrints Software Deployment, FootPrints Live eSupport, FootPrints Telephony, and FootPrints Integration with RightAnswers' Knowledge-Paks(R) Online.
For more information on the Helpdesk and IT Support Show, please visit: http://www.helpdeskshow.com/info/visitors.asp?nav_ind=1&sub_ind1=1
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets L.P., Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at http://www.unipress.com.
