SAN MATEO, Calif.--(BUSINESS WIRE)--April 27, 2004-- Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business applications software, today announced that NEON Enterprise Software, Inc. (NESI), a leading developer of software products for the efficient management of enterprise data, has selected Siebel CRM OnDemand. Siebel CRM OnDemand is a hosted offering specifically designed to meet the growing market demand for fast, easy, and affordable customer relationship management (CRM).
"We are focused on building personalized customer relationships that will differentiate us from our competition," said Robin Reddick, Director of Marketing, NESI. "Our service professionals have led the charge in building these relationships. With Siebel CRM OnDemand our sales professionals will now have the infrastructure necessary to provide that same quality experience throughout our sales process."
NESI is in the process of doubling its current sales force, but has lacked the internal infrastructure to support the expansion and handle the resulting increase in customer data. Due to extensive customization, the company's current CRM application had become overly cumbersome and difficult to maintain. In addition, it had become sufficiently difficult to use that employees were resorting to manual processes instead of using the application. NESI therefore sought a solution that would provide the infrastructure necessary to expand, but that would also be easy to implement and would minimize up-front cash expenditures. In addition, ease of use for NESI's remote sales staff was essential, in order to improve sales productivity.
After reviewing competitive hosted applications, NESI selected Siebel CRM OnDemand based on its ease of use and Siebel Systems' market leadership in delivering CRM solutions to thousands of global customers. In addition, the scalability of Siebel CRM OnDemand, as well as its integration with Siebel on premise applications, provided the flexibility NESI was seeking.
With Siebel CRM OnDemand, NESI's global sales force will be able to enter data from any time at any place, supporting its global sales operations. Salespeople will be able to readily update customer data, providing the entire company with a clear understanding of ongoing customer activities, improving both internal communications and external customer relationships. In addition, by replacing manual processes, NESI will be reducing inefficiencies or errors due to redundancies or gaps in customer information.
NESI's deployment of Siebel CRM OnDemand is currently in progress and on target. "Approaching a hosted application decision, we placed a lot of emphasis on the level of service and support we would receive from the vendor we selected," said Reddick. "The service we have received has been first-rate -- the Siebel team has been helpful and responsive, and we have benefited from great training. Our experience has been excellent."
Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support.
Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com or call 866-906-7878.
About Siebel Systems
Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
