newScale CEO Scott Hammond to Present Service Delivery Management Perspective at Networld+Interop Las Vegas 2004 Conference
28 April 2004
FOSTER CITY, Calif.--(BUSINESS WIRE)--April 28, 2004-- Scott Hammond, president and CEO at newScale(TM), Inc., the market leader in service delivery management software, will participate in a Networld+Interop Las Vegas 2004 Conference Track panel discussion on "Looking at the Data Center as a Business." The panel discussion will focus on how IT staff can improve alignment with the business and deliver services on time and under budget.
"Running the data center as a business is critical to every organization's success. This approach leads to reduced costs, improved quality and higher internal customer satisfaction," says Andrew Schroepfer, president and founder of Tier 1 Research and leader of the Networld+Interop Las Vegas 2004 Conference Data Center Track. "We are pleased to be able to host this panel discussion and highlight solutions available to meet these important objectives."
"Industry-leading corporations use newScale solutions to catalog and automate IT, facilities, telecom, workplace, and other types of internal services," states Scott Hammond, president and CEO, newScale, Inc. "During the Networld+Interop panel discussion I will review best practices for running data center service delivery - including the importance of a standardized catalog of services - based on the experiences of our Global 2000 customers."
About newScale, Inc.:
newScale, Inc. is the leader in service delivery management software that enables Global 2000 companies to run internal service organizations like a business by automating service ordering, managing service delivery and tracking delivery performance across internal and external service providers. The software has been shown to reduce direct costs by more than 30%, cut service delivery cycle time in half, and delivery positive ROI in less than 12 months. Services might include upgrading a laptop, setting up a new server, hosting an application, or the myriad of services required before a new employee can start work. newScale Global 2000 customers, including AIG (American International Group), AT&T Wireless, Hitachi Global Storage Technologies, HP, ING Insurance and Starbucks Corporation, are realizing bottom line savings, increased employee productivity and improved internal customer satisfaction. For more information, please visit the newScale Web site at www.newscale.com or call 650-403-7700.
