Global Crossing's Solutions Deliver Enhanced Service Portfolio for Cable Operators

Florham Park, NJ - May 4, 2004 - Global Crossing (Nasdaq: GLBCE) today announced its cable market solutions portfolio, which includes VoIP services, traditional TDM-based voice services, IP Transit, and high capacity Wide Area Networking (WAN) services. This offer enables cable operators to improve their customer retention by delivering value-added service bundles.

To successfully compete with satellite and DSL providers, cable operators must expand their product and service portfolio to provide high-quality, robust solutions that leverage their last mile infrastructure. By providing customers with the "triple play" of cable television, high-speed Internet access and cable telephony, cable operators can differentiate themselves in the market and ultimately decrease customer attrition while increasing top-line revenues.

According to Kagan World Media*, "customers moving, leaving for another service or simply downgrading back to basic analog is a costly problem for cable operators, particularly on the digital front where annual turnover often tops 50-60 percent."

By partnering with Global Crossing, cable operators "can enhance their service portfolio with voice and data solutions to increase customer satisfaction and decrease customer churn, " said Anthony Christie, Global Crossing's chief marketing officer. "Additionally, our converged IP services enable a flexible and customized transition for TDM and IP-based services that optimizes existing network investments."

In addition to their thorough understanding of the industry and the challenges it faces, Global Crossing's dedicated sales and marketing teams are committed to providing focused solutions that help cable operators thrive in this difficult environment.

Global Crossing's robust, fully interoperable suite of voice solutions delivers carrier-class quality, reliability and security and enables cable operators to migrate to an all-IP voice network environment at their own pace, without having to invest in expensive network infrastructure.

Currently entering its fourth year of VoIP deployments, Global Crossing now runs more than 2 billion minutes per month over its seamless, private VoIP platform, representing more than 30 percent of its total voice traffic. VoIP traffic is expected to reach more than 40 percent of Global Crossing's total voice traffic by the end of 2004.

Global Crossing's IP Transit Service leverages the company's worldwide Tier One, single AS number network, which utilizes more than 190 private and public peering points around the world with traffic of more than 75 Gbps for high-performance, always-on, easily scalable high-speed connectivity to the Internet. IP Transit Service provides a high-bandwidth network to meet the needs of applications such as streaming audio and video, and the growing residential and business broadband Internet access requirements.

All of Global Crossing's services are delivered through a streamlined global delivery model that offers customers prompt procurement and provisioning. Premier dedicated customer service is provided from state-of-the art network operations (NOCs) and call centers worldwide on a 24-hour basis, seven days a week. This delivery model supports Global Crossing's mission to become the market leader of global data and IP services, building upon Global Crossing's unique network and technology advantages.

Cable operators also benefit from Global Crossing's uCommand® customer management portal. uCommand® is a unique offering that delivers 24 x 7 self-service autonomy to customers. This secure, private Web-based network management tool allows cable operators to order services, monitor its network, create utilization reports, and view monthly billing reports.

Cable operators interested in Global Crossing's suite of targeted solutions should visit the Global Crossing website at www.globalcrossing.com/xml/carrier/car_isp_over.xml.

* Kagan Research, LLC, "Cable VoIP Outlook," Nov. 2003, p. 6.

About Global Crossing

Global Crossing (Nasdaq: GLBCE) provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects more than 300 cities and 30 countries worldwide, and delivers services to more than 500 major cities, 50 countries and 6 continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.

Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of managed data and voice products including Global Crossing IP VPN Service, Global Crossing Managed Services and Global Crossing VoIP services, to more than 40 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs.

Please visit www.globalcrossing.com for more information about Global Crossing.