Fusepoint Managed Services Enhances Collaboration Using Genesys Meeting Center
11 June 2004
DENVER--June 11, 2004--Genesys Conferencing (Euronext: 3955) (Nasdaq: GNSY), a leading provider of integrated Web, voice and video conferencing services, announced today that Fusepoint Managed Services, which provides fully managed Web hosting and IT infrastructure, is using Genesys Meeting Center for richer collaboration with customers, partners and employees.
Fusepoint Managed Services turned to Genesys Meeting Center - an integrated conferencing platform combining audio, video and Web conferencing into a single interface - because it needed a highly interactive, cost-effective way to connect regularly with hundreds of partners and customers across North America. Additionally, employees spread among offices in Toronto, Montreal and Vancouver needed a way to collaborate with colleagues virtually without sacrificing the interactivity of an in-person meeting. Now, users of Genesys Meeting Center can easily launch an ad hoc online meeting when they need to escalate an instant messaging session or a phone call into a richer environment for collaboration. Fusepoint also uses the Genesys service for sales demonstrations and educational webinars.
"Genesys Meeting Center has become invaluable as our network of partners has expanded," said Steve McWilliam, Manager of Partnerships and Alliances at Fusepoint. "To keep our partners up-to-date on our latest service offerings, I meet with hundreds of partner sales representatives regularly. Road trips are time consuming and expensive, and traveling to twenty offices across Canada every time we introduce a new service just isn't practical. Since we've started using Genesys, I can cover a whole country at 11:00 a.m. on a Friday morning."
Fusepoint's sales team uses Genesys Meeting Center for interactive product demonstrations with current and prospective customers throughout North America. Genesys's "Web tour" feature, which allows a presenter to guide online meeting participants thorough a Web site, has been especially useful for demonstrating the features of Fusepoint's products and services to a remote audience. By using the Web tour, Fusepoint's sales executives can keep everyone literally on the same page, eliminating confusion that can often delay the sales cycle.
Fusepoint holds regular meetings between the product management, sales and technical teams using Genesys Meeting Center in concert with a large screen videoconferencing system. By using the Genesys system rather than simply showing a PowerPoint presentation, slides can be annotated in real-time, employees who are traveling can join the meetings online, and the meetings can be recorded and archived for later use.
About Fusepoint Managed Services
Fusepoint Managed Services is the leading provider of managed IT services and infrastructure for companies running mission-critical business applications. Supporting all levels of business, Fusepoint's scalable solutions include managed infrastructure hosting, managed application infrastructure services, e-business security, and business continuity.
Built on a foundation of unrivaled technical expertise and proven operational processes, Fusepoint's managed IT solutions are SLA-backed, easily scalable and designed to reduce IT cost structures while mitigating risk of service disruption. Picked as a 'company to watch in 2004' by IDC Canada, Fusepoint maintains a national network of state-of-the-art data centres strategically located in Toronto, Vancouver, and Montreal. For more information please visit www.fusepoint.com.
About Genesys Conferencing
Genesys Conferencing is a leading provider of integrated Web, voice and video conferencing services to over 18,000 clients worldwide, including 200 of the Global 500. The company's services are designed to meet the full range of communication needs within the global enterprise, from small, collaborative team meetings to large, high profile online events. The company's flagship product, Genesys Meeting Center, provides a single-platform multimedia conferencing solution that is easy to use and available on demand. With offices in 21 countries across North America, Europe and Asia Pacific, the company offers an unmatched global presence and strong local support. Genesys Conferencing is listed on the Nouveau Marche in Paris (Euronext: 3955) and NASDAQ (GNSY). Additional information is available at www.genesys.com.
