Florham Park, NJ - June 17, 2004 - Global Crossing (NASDAQ: GLBCE) has announced a recent set of enhancements to uCommand® -- Global Crossing's innovative, Web-based global account management tool. uCommand enables carriers, enterprises, and small businesses to manage Global Crossing's complete portfolio of services, including Global Crossing IP VPN Serviceä, Global Crossing VoIP Service™ and Global Crossing Managed Services.
Enhanced features include a new "look and feel," streamlined online ordering and account management tools, improved product performance reporting and simplified service ticketing.
"These latest enhancements to our uCommand Web portal demonstrate our commitment to consistently improving our customers' experience," said Anthony Christie, Global Crossing's chief marketing officer. "Through uCommand, our customers are put in the driver's seat and handed the keys to our carrier-class IP VPN, VoIP and managed services, giving them the network flexibility they need to save time, improve productivity and manage their network more effectively."
uCommand users can now customize navigation, speeding access to the business-critical features they use most often. These include interactive features, such as the ability to redirect traffic conditionally or manually, check account status and information, authorize VPN access via hosted RADIUS server, and communicate directly with Global Crossing customer service 24 hours per day, seven days per week.
Enhanced management features include map-based real-time service status displays, a new eTraffic usage reporting system for voice, and near real-time performance charting for global IP VPN and VoIP services. These latter reports include fine-grained Class of Service (CoS) utilization analytics, updated every five minutes. VPN network reports can be viewed online or exported conveniently in Microsoft® Excel spreadsheet format.
"Our staff does a great deal of work directly through uCommand, managing network traffic, inventory, and accessing the extensive suite of reports that are available to us through the service portal," said Jennifer Clements, telecom analyst with Thermo. "We depend on recent uCommand enhancements like network statistics to manage our business, and with the new features that Global Crossing adds to uCommand, it continues to be easy to navigate."
"With Global Crossing's uCommand portal, we're able to enter new orders, block offshore calls, open tickets, and reserve and provision new toll free numbers all online, which is a huge timesaver," said Ricardo Sanchez, network operations technician with Touchtel. "Our other carrier does not provide these types of tools online, so as a result we are constantly trying to reach them over the phone."
"uCommand exemplifies the trend towards increasing control by the customer in monitoring and managing networks enabled by Web portals," stated David James, senior analyst from Wholesale@Ovum. "The feature set announced today by Global Crossing provides customers with a powerful tool enabling service order entry, plus monitoring and analysis of network performance across a variety of services."
More than 50,000 end-users in North America, Europe, Latin America, and Asia use uCommand. The Web portal is built on Microsoft's .Net framework, and is used more than 2.5 million times per month.
All of Global Crossing's services are delivered through a streamlined global delivery model that offers customers prompt procurement and provisioning. Premier dedicated customer service is provided from state-of-the art network operations (NOCs) and call centers worldwide on a 24-hour basis, seven days a week. This delivery model supports Global Crossing's mission to become the market leader of global data and IP services, building upon Global Crossing's unique network and technology advantages.
About Global Crossing
Global Crossing (Nasdaq: GLBCE) provides telecommunications solutions over the world's first integrated global IP-based network. Its core network connects more than 300 cities and 30 countries worldwide, and delivers services to more than 500 major cities, 50 countries and 6 continents around the globe. The company's global sales and support model matches the network footprint and, like the network, delivers a consistent customer experience worldwide.
Global Crossing IP services are global in scale, linking the world's enterprises, governments and carriers with customers, employees and partners worldwide in a secure environment that is ideally suited for IP-based business applications, allowing e-commerce to thrive. The company offers a full range of managed data and voice products including Global Crossing IP VPN Service, Global Crossing Managed Services and Global Crossing VoIP services, to more than 40 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs.
Please visit www.globalcrossing.com for more information about Global Crossing.
