OREM, Utah -- June 22, 2004 -- iMergent, Inc., (OTCBB:IMGG) a leading provider of eCommerce and software for small businesses and entrepreneurs, announced it has expanded its chat and email customer support services to include 24 hour, seven days a week support.
iMergent's customer service team, headed up by Sean Guy, director of customer service, will handle the added customer service support hours. The 13 person team will handle all online and email customer support to assist with any technical difficulties customers may incur in the setup or operation of its merchant web sites.
Don Danks, chairman and chief executive officer, stated, "iMergent's management team has continually been focused on building our level of customer service to include the best possible service for our licensees. Many of our customers are starting new online merchant ventures in addition to their careers and primary sources of income. This forces many customers to work on building, maintaining and operating new merchant web sites outside regular business hours. We believe increasing our availability for customer service support and continuing a high level of assistance and education will increase customer satisfaction and lead to additional sales opportunities in the future."
About iMergent
iMergent provides eCommerce solutions to entrepreneurs and small businesses enabling them to market and sell their business product or idea via the Internet. Headquartered in Orem, Utah the company sells its proprietary StoresOnline software and training services, helping users build a successful Internet strategy to market products, accept online orders, analyze marketing performance, and manage pricing and customers. In addition to software, iMergent offers site development, web hosting, marketing and mentoring products. iMergent typically reaches its target audience through a concentrated direct marketing effort to fill Preview Sessions, in which a StoresOnline expert reviews the product opportunities and costs. These sessions lead to a follow-up Workshop Conference, where product and technology experts train potential users on the software and encourage them to make purchases.
