LOS ANGELES -- AT&T announced today it has renewed its contract with Health Net Inc. (NYSE:HNT) for a voice and data networking solution to support Health Net's service to its 5.3 million members. Terms of the contract were not disclosed.
" Processing claims, payments and membership transactions are at the very heart of our business," said Rich Griesmer, director, Enterprise Networking at Health Net. "With the AT&T solution, we're very comfortable with our network's reliability, and believe it meets our customers' needs." The solution is based on high-speed frame relay transport and AT&T Toll-Free Service.
Under the three-year contract renewal, Health Net's call centers in the United States, located in California and the Northeast, will continue to rely on AT&T Toll-Free Service to provide members with fast, easy access to answers about health insurance benefit questions. The service's advanced features automatically balance call volumes among Health Net's call centers to ensure that calls are answered in a timely manner, and also recognize existing customers when they call, providing representatives with immediate access to member records and other critical information.
In addition, the AT&T solution supports Health Net's business continuity objectives and can instantly redirect calls should a crisis or problem occur at a call center location.
The contract extends a relationship under which Health Net has purchased voice and data services from AT&T for the past five years. Health Net's services are integrated through the AT&T OneNet® Service offer, which integrates voice, data and Internet services on one bill.
About Health Net Inc.
Health Net, Inc. is among the nation's largest publicly traded managed health care companies. Its mission is to help people be healthy, secure and comfortable. The company's HMO, POS, insured PPO and government contracts subsidiaries provide health benefits to approximately 5.3 million individuals in 14 states through group, individual, Medicare, Medicaid and TRICARE programs. Health Net's subsidiaries also offer managed health care products related to behavioral health and prescription drugs, and offer managed health care product coordination for multi-region employers and administrative services for medical groups and self-funded benefits programs. For more information on Health Net, please visit the company's Web site at www.healthnet.com .
About AT&T
For more than 125 years, AT&T (NYSE "T") has been known for unparalleled quality and reliability in communications. Backed by the research and development capabilities of AT&T Labs, the company is a global leader in local, long distance, Internet and transaction-based voice and data services.
