Prosodie Interactive Extends Market Reach for Hosted eCommerce Services
28 July 2004
FORT LAUDERDALE, Fla. -- July 28, 2004 -- "Since switching to Prosodie's eCommerce Platform, we have reduced our expenses by 50%. At the same time, we have enhanced our eCommerce capabilities," - Dean Kelsey, Director Internet Merchandising at Ulta. Prosodie Interactive is an eCommerce application services provider (ASP) serving high-end and mid-market eRetailers, such as eLuxury and Sephora.com, with a "pay as you grow" business model; allowing retailers to pay based on their sales volume, with no up front investment. The platform is based on Open Source software, runs on Sun hardware using Linux, provides multi-channel integration, and features the most advanced eCommerce capabilities, including: Complete Catalog & Content Management, Enhanced Merchandising and Promotions, Integration with Real-Time Back-Office systems, Advanced Search, Affiliates and Portals integration and Customer personalization based on and purchase history.
Prosodie Interactive's hosted eCommerce solutions integrate a retailer's enterprise systems across multi-channels so their customers receive accurate, consistent, real-time data in a secure and reliable service. In addition, Prosodie Interactive's extensive expertise as an outsource solution for call/contact center operations optimization services is utilized to offer the latest new multi-channel features like "Call me back" from the web to the phone and "Live Assistance" chat. Customers can choose to start with selected functionality and protect their investment by adding additional functionality as they deem necessary. For example, Donna Karan and DKNY selected the Prosodie Interactive platform for its content and catalog management only. Ulta is using the full complement of the platform's eCommerce capabilities.
"With our solutions there is no differentiation between your retail store, catalog or e-commerce site when customers buy your products," said Sebastien Ozanne, Vice-President eCommerce at Prosodie Interactive. "We can even provide the customer support tools and call center interfaces required for customer support representatives to provide seamless support to customers. They can access real-time data on customer profiles, visits and purchase history, as well as take orders over the phone."
Sebastien will be presenting at eTail 2004, August 2-5, 2004, in Ft. Lauderdale, Florida.
About PROSODIE Interactive
PROSODIE Interactive is an industry leading technology services ASP offering interactive voice (IVR/CRM), web and data solutions, and analytic reporting solutions for businesses. We have a broad portfolio that supports every aspect of the customer communications channel from Inbound/Outbound Telecom Solutions, Call Center Solutions, and Speech Recognition/Text-to-Speech Technologies to eCommerce "Multi-Channel" and Hosting Solutions including, direct marketing campaigns, customer retention programs, predictive dialing, dealer/store locators, order status, information gathering applications that can be partially or completely automated and/or integrated with web based applications. http://www.prosodieinteractive.com.
PROSODIE Interactive is the North American Regional Operating Unit of PROSODIE, listed on the French stock market: ISIN stock code: FR0004152031 and ISIN Warrant code: FR0000309023. For more information about PROSODIE, visit http://www.prosodie.com.
