Road Runner Sports Picks Inflow to Manage Critical IT Applications

Aug. 16, 2004 -- (HOSTBYTEWIRE) -- Inflow-San Diego, a leading provider of outsourced technology services, announced today it has been selected to provide IT outsourcing services to Road Runner Sports, the world’s largest online running store. Road Runner Sports is also based in San Diego, CA.

“Road Runner Sports is a national leader in the retail industry and has been one of San Diego’s leading companies for over 21 years -- we are thrilled to add them to our growing list of enterprise customers,” said Tony Medrano, General Manager for Inflow-San Diego. “California businesses are in need of world-class solutions and facilities to support their mission-critical applications, like e-commerce. Many of the leaders are discovering Inflow’s quality and superior customer service.”

After learning its previous provider was shutting its doors and after experiencing several issues with service interruptions & less than optimal customer service, Road Runner Sports was on the hunt for a capable provider that could become a true IT partner. High on the company’s list of criteria were excellent customer support capabilities, reliable network performance, world-class systems & facilities and a locally managed organization with the same customer-centric values.

Road Runner Sports employs a very proactive selling approach for their athletic shoes and apparel, and was especially interested in an IT partner that could match its superior approach to customer service.

“We were impressed immediately with Inflow’s responsiveness, professionalism and quality of service,” said Bill Ness, President of Road Runner Sports. “On the first day we contacted them, we asked if we could run a remote network performance test. Inflow turned it around in 15 minutes and the performance was great. We knew then that Inflow was the ideal fit for us.”

Road Runner Sports receives managed hosting services from Inflow, including Internet access services and data backup solutions with offsite storage. The company is also moving into the retail environment with additional retail stores nationwide.

“Our company is growing quickly, and we will look to Inflow to provide the needed services and support for us to achieve our business goals,” said Ness.

The company installed its equipment at Inflow the end of July.

About Road Runner Sports

Road Runner Sports (RRS) is the leader in direct sales of running shoes, apparel, and accessories. Established in 1983 in Del Mar, California, RRS sells through channels such as direct mail, e-commerce, and retail. Road Runner Sports cares for over 3.5M runners and distributes running product to over 1,300,000 runners worldwide annually. RRS is the #1 running catalog and #1 e-commerce site for running products online with over 2.0 million visitors monthly to www.roadrunnersports.com. In addition, Road Runner Sports has created a highly successful women’s fitness business titled Activa caring for the female fitness enthusiast. Known for their unique process of customer care and brand marketing, Road Runner Sports utilizes various successful marketing communications to drive customer loyalty, acquire new customers and retain current customers.

About Inflow

Inflow, Inc. was founded in 1997 and is headquartered in Denver, Colorado. Inflow is an ISO 9001:2000 certified provider currently serving more than 930 customers from its network of 13 data centers across the United States. Leveraging its expertise in application, network and datacenter management, the company is able to deliver the most reliable, secure, scalable and cost-effective outsourcing solutions available. Core services are offered within Inflow’s three primary lines of business: Application & Infrastructure Management, Business Continuance / Disaster Recovery, and IT Professional Services. Inflow’s solutions help customers increase revenues, decrease costs and enhance productivity.