Convergys Expands Popular E-Learning Services
20 August 2004
CINCINNATI -- Aug. 19, 2004 -- Convergys Corporation (NYSE:CVG), a global leader in integrated billing, employee care, and customer care services, today introduced its Customer Training For-Profit Solution (previously branded DigitalThink(R) learning solutions) a comprehensive set of products and services designed to empower clients with the necessary tools to build and manage a profit-generating e-learning business.
The Customer Training For-Profit Solution is a complete suite of learning services designed primarily for organizations that provide training services to clients on the intricacies and "how to's" of the organization's products and services. Additionally, the solution can be used by organizations to train their employees on new and upgraded product offerings, and by retailers as on-site kiosks, to educate customers on the functionality of products prior to purchase.
Convergys developed this first-of-a-kind training solution and integrated it into the company's broad range of e-learning capabilities.
"E-learning content development and learning technology hosting will drive much growth in the corporate training market over the next few years, and Convergys' Customer Training For-Profit Solution uniquely positions Convergys to address the market needs for expanded learning services," said Michael Brennan, Learning Services Program Manager for IDC, a leading industry analyst firm.
The Customer Training For-Profit Solution is built on Convergys' L5 Learning Delivery platform - - a world-class, Web-based environment that delivers e-learning, provides reporting capabilities, guarantees customers 99.7 percent uptime, and includes more than 8.5 million enrollments. Convergys' L5 Learning Delivery platform enables clients to create their own educational portals, manage products and customers, and analyze the status of their business.
As part of the solution, Convergys offers expert consulting and courseware development services that span from the time of the solution's inception to the successful deployment of the e-learning products to the client's customer base. The suite also includes support for the building of the client's educational portal and assistance for the client's customers when the solution goes live. Additionally, Convergys can revise the solution and add e-learning courses to adjust to clients' changing business needs.
Benefits of the Customer Training For-Profit Solution include:
-- Increased company revenue by creating added value e-learning solutions that can be sold as services to customers as well as resold to partners and resellers.
-- Increased scalability of business by reaching a global audience without adding infrastructure.
-- Increased customer satisfaction by providing learning at the point of need - either to customers directly or to the people serving them.
-- Decreased cost of serving clients by increasing real-time knowledge transfer which pre-empts support calls.
"We weren't just looking for an e-learning program, we were looking for a partner who could help us think big about how to solve our training challenges. We needed a vendor that could assist us with every aspect of the solution - from brainstorming to template development to content hosting to project management and tracking. Convergys' learning was the right choice," said Janet Phillips, Service Director, SonicWall.
Todd Clyde, Practice Lead for Convergys' Learning Solutions added, "Convergys is continually looking for ways to grow and evolve our employee care outsourcing services to meet the constantly changing demands of the market, and our Customer Training For-Profit Solution is a natural extension of our e-learning services capabilities. Learning is one of the fastest growing segments in the outsourcing marketplace, and our for-profit solution enables companies to share in the unlimited potential and burgeoning future of e-learning."
With over 10 years experience providing innovative learning services and technologies to the world's leading organizations, Convergys learning solutions deliver institutions such as BearingPoint, Circuit City, Kinko's, Mazda, and Red Hat measurable productivity improvements for their internal and external customers. Through its acquisition of DitigalThink, Convergys has been recognized for product excellence by publications such as Training Magazine for "Best Courseware Design" and by Forbes Magazine's "Best of the Web." Supporting approximately 450 learning clients and their associates globally, Convergys helps organizations overcome the most intricate workforce, customer, and sales force education challenges through a comprehensive portfolio of services from design and development to delivery and administration.
About Convergys
Convergys Corporation (NYSE:CVG), a member of the S&P 500 and a Fortune Most Admired Company, is a global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.
We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.
