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Posted On: Wed 20 August, 2008
Asked By: Anonymous

I've just bought a server from Steadfast Networks and here is my problem:

Attempting to login as eyesoute to (Took IP out) via ftp
Login ok
Uploading Htaccess
Uploading Wrapper
Uploading Dectector
Uploading Packager
Uploading Downloader
Uploading Killer
chmoding scripts
Found uid to be: (Took uid out)
Compiling wrapper
uploading wrapper
chmodding wrapper
Closing FTP Control
Packing Account using suexec method

Copying Reseller Config...Done
Copying SSL Certificates, CSRS, and Keys...Done
Copying Mail files....Done
Copying frontpage file....Done
Copying proftpd file....Done
Copying www logs.............
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Done
Grabbing mysql dbs...Done
Grabbing mysql privs...Done
Copying mailman lists....Done
Copying mailman archives....Done
Copying homedir.............
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Done
Copying cpuser file.......Done
Copying crontab file.......Done
Copying quota info.......Done
Storing Subdomains....
Done
Storing Parked Domains....
Done
Storing Addon Domains....
Done
Copying password.......Done
Copying shell.......Done
pkgacctfile is: /tmp/cpmove-eyesoute.tar.gz
Creating Archive .............
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Done
FOUND MD5 to be : (Took the MD5 sums out)
md5sum is:
DOWNLOAD READY in /tmp/cpmove-eyesoute.tar.gz
Downloading Tarball
Removing Scripts using suexec method

UNLINKED
Checksum Matches!
pkgacctfile is: /home/cpmove-eyesoute.tar.gz
MOVE IS GOOD!
Extracting tarball....Done
Extracting Domain....Done
Sorry, the copy failed. Unable to find the cpanel user file
Extract Failed
Invalid Account

I used 'Copy an account from another server with account password ' to do this, the account 'eyesoute.com' is 141.17mb (Was over 300, but I deleted analog logs)

Posted On: Sun 19 October, 2008
Answered By: Sam

Did you happen to delete any other system file that you might know was necessary?

One thing I would do is extract the files manually from the old server's backup and extract it on your desktop. Most Unzip programs can decompress tar.gz archives without problems (at least in my experience). Then manually upload the cpanel file onto the new server.

Another thing to check is the server permissions and make sure you have the appropriate access to restore the server files. Have you checked the server paths and made sure they are correct as well?

Is this a brand new server with the same host or another one? You can just log a support job and they should be able to help.

I hope the above helps. Nothing more frustrating when hitting hitches like this when migrating.

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